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Visiting a foodbank

You will be welcomed by volunteers to discuss your needs and prepare your food parcel.

“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”

 

We know that crisis can strike anyone and we also understand how difficult it can be to think about walking through a foodbank door. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.

Meeting your needs

Your foodbank voucher will be exchanged for three days of emergency food. We want to make sure that we give you the right food to meet your needs, so please do let our volunteers know if you have any special dietary requirements or allergies, for example, gluten free, halal or vegetarian.

With thanks to FareShare, we can now also provide fresh fruit and vegetables at most of our foodbank centres.

Preparing your food

Whilst your food parcel is being prepared, a volunteer will offer you a warm drink and a biscuit. They will also be available if you would like to have a chat. Your food parcel will be packed into supermarket carrier bags. If you prefer to bring your own bags those can be used instead.

Practical guidance and support

Foodbank volunteers take the time to listen and support you. They are specially trained to know about local services and offer practical guidance so that you have access to the right support. Each centre has a yellow folder filled with leaflets from different support agencies across Edinburgh – ask a volunteer if you would like to take a look. We have also partnered with various support agencies to provide drop in sessions within the foodbank centres. If you feel you need professional support or guidance please feel to have a chat with them.

The agencies who currently provide support in-kind include: Real Jobs, Fair Start, Changeworks, Y People, Home Energy Scotland, CEC Family & Household Support, Smart Works and Big Issue. For more details on what each agency can do click here. The link below will show which centre they are in and how frequently. Please note the timetable is subject to change without notice.

Timetable – click to see attachment.

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